Privacy Policy — r777 me Casino Bangladesh

1. Introduction & Scope

This Privacy Policy applies to all personal data processed by r777 me in connection with the operation of the online casino and sports betting platform available at https://r777-me.com. It covers data collected when you visit the website, create an account, make a deposit or withdrawal, place a bet, contact support, or interact with any r777 me service.

r777 me is the data controller responsible for the personal information described in this Policy. As data controller, r777 me determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.

This Policy is written in English and is intended to be clearly understood by players located in Bangladesh. In the event of any inconsistency between the English version of this Policy and any translated version provided for informational convenience, the English version shall prevail.

By using the r777 me platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the platform and contact support to arrange closure of your account.

2. Data We Collect

r777 me collects personal data through several channels: directly from you during registration and account management, automatically as you use the platform, and from third-party sources where permitted by law. The categories of data collected are described below.

2.1 Registration & Account Data

When you create an r777 me account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Bangladeshi mobile phone number
• Residential address (city, district, postal code)
• Username and encrypted password
• Preferred currency (BDT / Bangladeshi Taka)

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify player age, r777 me may request the following documents:

• National Identity Card (NID) — front and back scan or photograph
• Passport — data page photograph
• Birth certificate — where other documents are unavailable
• Proof of address — utility bill, bank statement, or official correspondence dated within 90 days
• Proof of payment method ownership — screenshot or statement showing your name on the bKash, Nagad, Rocket, or bank account used for deposits

2.3 Financial Transaction Data

r777 me records all deposit and withdrawal transactions, including the payment method used, transaction amount in BDT, transaction reference numbers, timestamps, and transaction status. This data is retained for AML compliance and financial audit purposes.

2.4 Gameplay & Betting Data

We collect detailed records of all gaming and betting activity conducted through your account, including game titles played, bet amounts, outcomes, session durations, and sports betting selections. This data is used for account management, responsible gaming monitoring, fraud detection, and dispute resolution.

2.5 Technical & Device Data

When you access the r777 me platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages and features accessed within the platform
• Referral source (the URL from which you arrived at r777 me, if applicable)

2.6 Communications Data

When you contact r777 me support — whether by email, live chat, or any other channel — we retain a record of that communication, including your contact details, the content of the message, and the response provided. This enables us to maintain a consistent service history and resolve disputes effectively.

2.7 Marketing Preferences

Where you have opted in to marketing communications, we record your consent and track your engagement with promotional emails and SMS messages (e.g., open rates, link clicks) to improve the relevance of communications sent to you. This data is never shared with external marketers.

3. How We Use Your Data

r777 me uses the personal data described in Section 2 for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 4.

3.1 Account Operation & Service Delivery

The core purpose of data collection is to operate your r777 me account and deliver the services you have requested. This includes processing registrations, managing account balances, executing deposits and withdrawals, settling bets, and maintaining a complete and accurate transaction history accessible to you via your account dashboard.

3.2 Identity & Age Verification

r777 me is committed to ensuring that all players are at least 18 years of age and that the identity information provided at registration is accurate. KYC data is processed to fulfil this obligation and to comply with applicable anti-money laundering requirements. Verification checks may be conducted at registration or at any subsequent point during your use of the platform.

3.3 Fraud Prevention & Platform Security

Technical and behavioural data — including IP addresses, device fingerprints, and gameplay patterns — is analysed to detect and prevent fraudulent activity, account takeovers, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. Automated and manual review processes may be applied where suspicious patterns are identified.

3.4 Responsible Gaming Monitoring

Gameplay and transaction data is used to monitor for signs of problem gambling behaviour, including escalating bet sizes, extended uninterrupted play sessions, rapid deposit sequences, and self-exclusion boundary testing. Where such patterns are detected, r777 me's responsible gaming team may make proactive contact with the affected player.

3.5 Customer Support

Communications data and account history are used by our support team to respond to queries, investigate complaints, process responsible gaming requests, and resolve disputes. Support agents are granted access only to the minimum data necessary to handle each specific interaction.

3.6 Legal & Regulatory Compliance

r777 me is required by law to retain certain records — including KYC documents, transaction histories, and communications logs — for defined periods to satisfy AML obligations, respond to legal orders, and cooperate with regulatory investigations where required.

3.7 Platform Improvement & Analytics

Aggregated and anonymised platform usage data is used to analyse player behaviour trends, identify technical issues, test new features, and improve the overall quality and reliability of the r777 me platform. This analytics processing does not involve making automated decisions about individual players.

3.8 Marketing Communications (Opt-In Only)

Where you have explicitly consented, r777 me may send you promotional emails and SMS messages about new games, seasonal offers (such as Eid or Pohela Boishakh promotions), sports betting markets, and platform updates. You may withdraw marketing consent at any time without affecting your account or any other service.

4. Legal Basis for Processing

r777 me processes your personal data in accordance with recognised data protection principles. The primary legal bases on which we rely are as follows:

• Contractual Necessity: Processing your account data, financial transaction records, and gameplay history is necessary to fulfil the contract between you and r777 me as established when you accepted our Terms & Conditions.
• Legal Obligation: KYC verification, AML record-keeping, and cooperation with lawful authority requests are carried out to comply with legal and regulatory obligations binding on r777 me.
• Legitimate Interests: Fraud detection, platform security, technical analytics, and responsible gaming monitoring are conducted on the basis of our legitimate interests in operating a safe, fair, and sustainable platform — provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookie deployment are conducted only where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.

5. Data Sharing & Third Parties

r777 me does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared with external parties only in the following defined circumstances, and always subject to contractual data protection obligations or legal requirements:

5.1 Payment Processors

To process your deposits and withdrawals, r777 me shares necessary transaction data with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what is required to execute and record the transaction. Payment processors operate under their own privacy policies and applicable financial regulation.

5.2 Game Providers

To deliver casino games and sports betting markets, r777 me passes a session token and account identifier to the relevant game provider (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt). This allows the provider to load the game with your account context. r777 me does not pass your full name, contact details, or KYC documents to game providers.

5.3 KYC & Compliance Services

r777 me may engage specialist third-party compliance technology providers to assist with document verification, sanctions screening, and AML risk assessment. These providers process KYC data solely on r777 me's instructions and under contractual confidentiality and data protection terms.

5.4 Legal & Regulatory Authorities

r777 me will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by a valid legal order, warrant, or regulatory direction. Where legally permitted, r777 me will attempt to notify the affected player before disclosing their data to authorities.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of r777 me's business, player data may be transferred to the successor entity as part of that transaction. Affected players will be notified of any change in data controller identity and of any materially changed data practices that result from the transfer.

5.6 Professional Advisers

r777 me may share limited personal data with legal counsel, auditors, and financial advisers where necessary to obtain professional advice or to establish, exercise, or defend legal claims. Such sharing is subject to confidentiality obligations.

6. Cookies & Tracking Technologies

r777 me uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform securely, remember your preferences, and analyse platform performance. The categories of cookies in use are described below.

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your authenticated state while you navigate between pages, remember your currency and language settings, and protect the platform against cross-site request forgery (CSRF) attacks. Strictly necessary cookies cannot be disabled without breaking core platform functionality.

6.2 Performance & Analytics Cookies

r777 me uses first-party analytics cookies to measure page load times, identify technical errors, and understand which platform features are most actively used. This data is collected in aggregated form and is not used to build individual user profiles for marketing purposes.

6.3 Functional Cookies

Functional cookies remember your stated preferences — such as your preferred sports leagues, favourite game categories, and responsible gaming tool settings — so that you do not need to re-enter them on each visit. These cookies improve the quality of your experience but are not strictly required for basic platform operation.

6.4 Marketing Cookies

r777 me deploys a limited set of first-party marketing cookies where you have consented to receive personalised promotional communications. These cookies help us understand which promotions are relevant to your interests based on your on-platform behaviour. r777 me does not use third-party advertising networks or cross-site tracking cookies.

6.5 Managing Your Cookie Preferences

You can manage or withdraw cookie consent at any time through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Note that blocking strictly necessary cookies will affect your ability to log in and use core platform features. For detailed browser-specific guidance on cookie management, consult your browser's help documentation.

7. Data Retention

r777 me retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied to different categories of data are as follows:

• Account Data: Retained for the duration of your active account and for a minimum of 5 years following account closure, to satisfy AML record-keeping obligations and to enable resolution of any late-arising disputes.
• KYC Documents: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, in compliance with AML regulations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction for audit and regulatory compliance purposes.
• Gameplay & Betting Records: Retained for the lifetime of the account and for 3 years following account closure, or longer where required for dispute resolution or regulatory audit.
• Support Communications: Retained for 3 years from the date of the last communication in each support thread, or longer where the communication relates to a formal dispute or legal claim.
• Marketing Consent Records: Retained for 3 years from the date consent was given or withdrawn, to demonstrate compliance with consent obligations.
• Technical & Device Data: Retained for 12 months from collection, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is applied, the anonymised dataset may be retained indefinitely for statistical and platform improvement purposes.

8. Data Security

r777 me takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

8.1 Technical Safeguards

All data transmitted between your device and the r777 me platform is encrypted in transit using TLS 1.2 or higher. Data stored on r777 me servers — including account information, KYC documents, and financial records — is encrypted at rest using AES-256 encryption. Access to production databases is restricted to a small number of authorised personnel and is protected by multi-factor authentication.

8.2 Organisational Safeguards

r777 me applies a principle of least-privilege access, ensuring that staff members can access only the data necessary for their specific role. All staff who handle personal data receive regular data protection training. Background checks are conducted on staff in roles with elevated data access. Data processing activities are regularly reviewed for compliance with this Privacy Policy and applicable data protection standards.

8.3 Security Incident Response

r777 me maintains a documented security incident response plan. In the event of a data breach that poses a risk to your rights and freedoms, r777 me will notify affected players without undue delay and will provide clear information about the nature of the breach, the data involved, the likely consequences, and the measures taken to address it. r777 me will also notify relevant authorities as required by applicable data protection law.

9. Your Privacy Rights

As a player on the r777 me platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our privacy team using the details in Section 10.

• Right of Access: You have the right to request a copy of the personal data r777 me holds about you. We will provide this information within 30 days of receiving a valid request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account details, many corrections can be made directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that this right is subject to our legal retention obligations — we are required by AML law to retain certain records regardless of a deletion request.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and we are assessing that objection.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. r777 me will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary to establish, exercise, or defend legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces significant legal or similarly significant effects. Where automated systems flag your account for restriction, you have the right to request human review of that decision.

r777 me will respond to all verified privacy rights requests within 30 days. In complex or high-volume cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it. There is no fee for exercising your rights, except where requests are manifestly unfounded or excessive — in such cases, a reasonable administrative fee may be applied.

10. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data r777 me holds about you, please contact our privacy team using the details below. We are committed to responding to all privacy enquiries promptly and transparently.

10.1 Privacy Contact Details

Email: [email protected] — please include "Privacy Request" in the subject line of your email to ensure your message is routed to the correct team.

Postal address: r777 me Privacy Team — contact via email for the current registered address. r777 me does not publish a postal address publicly to prevent unsolicited correspondence.

All privacy requests submitted by email will receive an acknowledgement within 48 hours of receipt, with a substantive response within 30 days as required.

10.2 Complaints

If you are not satisfied with r777 me's response to a privacy request, or if you believe r777 me is processing your personal data in a manner inconsistent with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. r777 me encourages you to contact us in the first instance so that we have the opportunity to address your concern directly before a formal complaint is lodged.

10.3 Updates to This Policy

r777 me reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players by email at least 14 days before the updated Policy takes effect. The current version of this Policy is always available on the r777 me website, and the "Last updated" date at the top of the page reflects the date of the most recent revision. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy.